Frequently Asked Questions

ENVIRONMENTAL COMMITMENT | TUTORIALS | INSTRUCTIONS

At UITC™ we pride ourselves on reducing our carbon footprint and producing as little waste as possible! All of our wreath making boards are 100% recyclable and made from recycled plastic!
UITC™ boards help make the world a prettier place with less waste. Instead of paper instructions for our designs, we offer free creation support through customer service at info@uniqueinthecreek.com and our video tutorials HERE, both help us maintain our commitment to the environment!

Laurie makes a great deal of her design patterns and lots of FREE goodies for wreath making available in our Creator Group under the files section! Make sure to check it out, it’s a great place to share ideas and creations!

PROCESSING TIME | SELF CARE SERVICES

We ship in 3-5 business days; orders are taken to carriers Monday through Friday (outside of holidays). Most carriers update tracking on these drop offs within two business days. Keep in mind when ordering that business days do not include weekends or any local holidays, they will impact your receipt date. Our goal is to have your Unique products in your hands within 10 days but are unable to guarantee delivery times due to Covid restrictions.

We will email your tracking information to you as soon as it becomes available, you can also monitor your order status through your My Account self care services by signing in in the shop. Customer accounts are free and they allow you to navigate through your account details and information easily, a customer account opens up Loyalty Discounts too!

DO YOU SHIP | FREE SHIPPING

We offer shipping to the continental United States and Canada only through the shop. For international orders, please send us an email at info@uniqueinthecreek.com we may have a distributor near you. Shipping prices are based on weight and package size and if we are able to adjust your shipping to save you money, we will.

Shipping rates are determined at the checkout for our US customers, Canadian Customers are charged a flat rate per province; FREE shipping applies if you spend $120 (after discounts are applied) and reside in the continental US or anywhere in Canada.

WHERE ARE YOU LOCATED | CURRENCY

We have a locations in Buffalo, NY USA and Niagara Falls, ON Canada but, are primarily based on-line. We do not have any customer facing locations and are registered as a Canadian company. If you are shopping with us from Canada you will see pricing and be charged in Canadian dollars, all other locations will see and will be charged in US dollars.

UITC™ Also Available At:

Waterman’s loft
Deco Exchange
Trendy Tree
Ranch House Craft Supplies
Irish Maid Crafts
Down Home Crafty Things
UITC’s Official UK Distributor Luscious Lobbys
UITC’s Official AUS Distributor All Things Wonderful

SALES AND DISCOUNTS 

You may not combine discounts or offers, Unique In The Creek™ allows one discount per order. If that discount is due to a sale, you may not use another discount at the checkout. Please also note, that not all items are eligible for a discount, these items will have this noted in the product description. This does not apply to Loyalty Discounts, these discounts are unlimited and every order is eligible while signed in to your customer account.

** THE FINE PRINT **

YOU MAY USE UNIQUE IN THE CREEK™ WREATHING SYSTEM OR BOARDS FOR TEACHING PURPOSES ALSO IN SELLING A COMPLETED WREATH WITH THE UNIQUE IN THE CREEK™ WREATHING SYSTEM | BOARDS | IMAGES OR WREATH KITS.  ALL LISTS, IMAGES AND PATTERNS ARE OWNED BY UNIQUE IN THE CREEK™.   THE WREATHING SYSTEM | BOARD PATTERN IS COVERED BY A PENDING PATENT,  INFRINGEMENT CAN RESULT IN LEGAL ISSUES.

WE RESERVE THE RIGHT TO CANCEL ORDERS THAT HAVEN’T SHIPPED WHERE THERE IS AN ERROR REGARDING COUPONS OR BILLING DUE TO TECHNICAL OUTAGE OR FAILURE.

PSA/Dislcosure/Legal: Any persons that “cuts/manipulates/modifies” any of the Unique in the Creek wreath making boards ( that means the PERSON MANIPULATING/MODIFYING THE BOARD ) shall be responsible for all damages to property, Injury to persons/customers, loss, expense, inconvenience and delay which may be caused by, or result from, the conduct of work under this manipulation, or from any act, omission, or neglect of the person completing the manipulation/modification.