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FAQ's


The UITC™ Environmental Committment
At UITC™ we pride ourselves on reducing our carbon footprint 
and producing as little waste as possible! All of our wreath making boards are 
100% recyclable and made from 100% recycled plastic; UITC™ boards help 
make the world a better place with less waste. Instead of paper instructions for our designs, we offer free creation support through customer service at uniqueinthecreek@hotmail.com and our video tutorials HERE, both help us maintain our commitment to the environment! If at any time you need assistance, we are always happy to help however we can! 

Processing time:

We usually ship in 3-5 business days; orders are taken to USPS every Monday, Wednesday and Friday (outside of holidays) and USPS usually updates tracking on these drop offs within two days. Keep in mind when ordering that business days do not include weekends or any local holidays, they will impact your receipt date.

Where are you located?

We have a location in Niagara falls, NY USA and Stoney Creek, ON Canada.

Canadian Customers:

 Please visit us at www.uniqueinthecreek.ca where all pricing is in Canadian currency. Can't find what you're looking for? Send us an email including any items you would like from www.uniqueinthecreek.com and we will invoice you accordingly in Canadian dollars. 

UITC™ Also Available At:

www.uniqueinthecreek.com
www.uniqueinthecreek.ca
www.etsy.com
www.amazon.com
www.watermansloft.com
www.trendytree.com
www.craftoutlet.com
www.facebook.com/downhomecraftythings/
www.facebook.com/DuxNRowDesigns/
www.facebook.com/SparklesInTheATL/
and in the UK through 

www.lusciouslobbys.com

Do you ship?

We offer shipping to the continental United States. We can ship internationally, shipping rates are determined by order (send us an email at uniqueinthecreek@hotmail.com to arrange).

 Shipping prices are based on weight and package size and if we are able to adjust your shipping to save you money, we will. Remember, shipping is free if you spend $120 and you live in the continental United States! 

Please note if you cancel an order and shipping has already been purchased, it will not be refunded. Please contact us to confirm shipping purchases.

Sale and Promotion Codes 

Please note: You may not combine discounts or offers, Unique In The Creek™ allows one discount code per order. This includes orders where the FREE SHIPPING threshold has been reached.

Returns

We want our customers to be satisfied with their purchases, 99.9 % of the time, this has been the case. However, if for any reason, you are not satisfied with your product, you may return the item for a refund on the purchase price excluding applicable shipping.

  • We must be notified prior to returning the item.
  • SALE items or special order items are all final sale
  • Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
  • Item must be in same condition that it was received in i.e. all tags and packing materials intact.
  • A copy of our invoice must be enclosed
  • Shipping fees for returned items are the expense of the buyer and will not be refunded.
  • Refunds will be credited via the same method they were paid.
  • Refunds on items that qualified for free shipping will not have the return shipping refunded.
  • Please make sure that your computer/ipad accepts PDF file types before purchasing. If you are not sure, please do not complete the purchase of any items in my shop. Due to the nature of these files, which are sent as a instant download, there will be absolutely no refunds. You are purchasing a digital image/tutorial file. Nothing will be sent to you in the mail. All files have to be downloaded. 

Recommended age for Unique in the Creek™ Wreaths

With the help of an adult children as young as 10 can create one of our designs!  If you can use scissors, you can make one of our wreaths!

Wreathing Board Size

Each Unique in the Creek™ wreathing Board has it's own dimensions. These dimensions can be found in the item description for each of our boards. 

Zip Ties:

We recommend using 6-8" 18LB or "miniature" zip ties. They fit perfectly with the guide holes for securing your materials. 

Legal Stuff

***Tutorials will only work using the UNIQUE IN THE CREEK™ WREATHING SYSTEM (BOARD)*** It is strictly prohibited to show, share, sell or distribute Unique in the Creek™ Tutorial(s) on any social media outlets.   You may, however use Unique in the Creek™ wreathing system for teaching purposes also in selling a completed wreath with the Unique in the Creek™ wreathing system.  All list and patterns are owned by Unique in the Creek™.   The wreathing system is covered by a Patent pending  Infringement can result in legal issues.