Refunds and Returns:
We want our customers to be satisfied with their purchases and 99.9 % of the time, this has been the case. However, if for any reason you are not satisfied with your product, you may return the item for a refund on the purchase price excluding applicable shipping. Please also note the following:
- We must be notified prior to returning the item.
- SALE items or special order items are all final sale.
- Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
- Item must be in same condition that it was received in i.e. all tags and packing materials intact.
- A copy of our invoice must be enclosed.
- Shipping fees for returned items are the expense of the buyer and will not be refunded.
- A re-Stocking fee will apply. Upon notice of return we will calculate the applicable rate for your items.
- Refund will be credited through the payment method used.
- Refunds on items that qualified for free shipping will still be responsible for any applicable return shipping costs.
- Please make sure that your computer/ipad accepts PDF files BEFORE purchasing. If you are not sure, please do not complete the purchase of any items in my shop. Adobe PDF reader is a free program you can download. Due to the nature of these files, which are sent as a instant download, there will be absolutely no refunds. You are purchasing a digital image/tutorial file. Nothing will be sent to you in the mail. All files have to be downloaded and are final sale.
If for some reason you need to cancel an order, to receive a full refund, cancellation must be done within 12 hours of placing your order. If you have placed an order and need to cancel it after the 12 hour window please be advised that UITC may NOT refund the entire amount charged as UITC will withhold monies for any shipping services that have already been purchased on your behalf.