Shipping Policy | Covid

SHIPPING POLICY

We offer shipping throughout the continental United States and Canada only through the shop. To arrange international orders please email us at info@uniqueinthecreek.com, we may have a distributor closer to you.

Once your order is in the hands of the carrier we require you to contact the carrier directly if there is an issue or delay with the delivery of your order. If your order is delivered to the wrong address, you must contact the carrier as soon as possible to dispute the delivery. Please ensure the email attached to your customer profile and each order with us is accurate as we use that email to send shipping notifications and tracking information, double check your junk mail if you don’t see your order and tracking notifications. You can also monitor the status of your orders through your My Account self care services, simply sign in in the shop. You should always carefully review your shipping details and advise us immediately if any details are incorrect. If your order has not been received 40 days from the date of order and is deemed to be lost by the carrier, it is then eligible for refund or replacement, please send us an email at info@uniqueinthecreek.com.

HANDLING TIME

We ship in 3-5 business days. Orders are taken to carriers 5 days a week (outside of holidays, no weekend service). Most carriers update tracking on these drop offs within two business days. Keep in mind when ordering that business days do not include weekends or any local holidays, they will impact your receipt date. Our goal is to have your Unique products in your hands within 10 days, however we cannot guarantee delivery times currently due to Covid restrictions at the border and within our province.