We usually ship in 3-5 business days, orders are picked up by Carriers Monday through Friday. Most orders arrive within 7-10 days however, we cannot guarantee shipping times nor do we provide updates. We encourage you to use your tracking details as once the package is with the Carrier, we cannot assist beyond tracking.
We offer shipping throughout the continental United States and Canada only through the shop. For international queries please send us a MESSAGE, we may have a distributor closer to you.
Once your order is in the hands of the carrier we require you to contact the carrier directly if there is an issue or delay with the delivery of your order. If your order is delivered to the wrong address, arrives damaged, or arrives with missing items, you must contact the carrier as soon as possible to dispute the delivery. You have 10 days from the date of delivery to dispute the contents of your order.
Please ensure the email attached to your customer profile and each order with us is accurate as we use that email to send shipping notifications and tracking information, double check your junk mail if you don’t see your order and tracking notifications. Please be advised that tracking is not always updated immediately by Carriers when orders are dropped off and it can take 1-2 business days for an order to be checked in.
You can monitor the status of your orders through your MY ACCOUNT self care services, simply sign in in the shop. You should always carefully review your shipping details and advise us immediately if any details are incorrect. Once your order is received, you have 10 days (from the date of delivery) to report any issues with your order or if there are any missing items. We will not revisit orders older than 30 days for the purposes of disputes for any reason.
If your order has not been received 40 days from the date of order and is deemed to be lost by the carrier, it is then eligible for refund or replacement, nor prior. Please send us a MESSAGE with your UITCW order #.
We do not refund shipping charges on canceled orders that have already been processed. You have 12 hours from the time you place your order to cancel your order, beyond that we cannot guarantee a full refund if shipping services / labels have already been purchased. We are not able to edit orders or combine them as shipping is calculated by weight in our shop, we can cancel your order if it has not shipped and you can place a single more inclusive order.