Refunds and Returns:
We want our customers to be satisfied with their purchases and 99.9 % of the time, this has been the case. However, if for any reason you are not satisfied with your product, you may return the item for a refund on the purchase price excluding applicable shipping. Please also note the following:
- We must be notified prior to returning the item.
- SALE items or special order items are all final sale.
- Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
- Item must be in same condition that it was received in i.e. all tags and packing materials intact.
- A copy of our invoice must be enclosed.
- Shipping fees for returned items are the expense of the buyer and will not be refunded.
- A re-Stocking fee will apply. Upon notice of return we will calculate the applicable rate for your items.
- Refund will be credited through the payment method used.
- Refunds on items that qualified for free shipping will still be responsible for any applicable return shipping costs.
- Please make sure that your computer/ipad accepts PDF files BEFORE purchasing. If you are not sure, please do not complete the purchase of any items in my shop. Adobe PDF reader is a free program you can download. Due to the nature of these files, which are sent as a instant download, there will be absolutely no refunds. You are purchasing a digital image/tutorial file. Nothing will be sent to you in the mail. All files have to be downloaded and are final sale.