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NEW/RESTOCK ITEMS

Shipping Policy

Shipping Policy

USA Customers
Orders for U.S. customers are shipped from Michigan.

Canadian Customers
Orders for Canadian customers are shipped from Niagara Falls, Ontario.

Processing & Shipping Times

  • Orders are typically processed and shipped within 3–5 business days (Monday–Friday, excluding weekends and holidays).
  • Pickups and carrier drop-offs occur Monday through Friday.
  • Estimated delivery time is 3–7 business days, depending on location.

Please note: Shipping times are estimates and not guaranteed.

USA Shipping Requirements

  • A physical address is required for all U.S. orders.
  • We are unable to ship to P.O. Boxes.

Tracking Information

  • Tracking details will be provided once your order ships.
  • Updates may be delayed depending on the carrier.
  • Once the package is with the carrier, please use your tracking number to monitor delivery status.
  • We are unable to provide additional updates beyond the tracking information.

Local Pick-Up (Niagara Falls, ON)

  • Local pick-up is available at checkout.
  • Orders are ready within 3–5 business days (same processing time as shipped orders).
  • You will receive an email with pickup instructions and the address once your order is ready.

Important:
Do not arrive for pickup until you have received the confirmation email. Staff on-site will not be able to assist without it.

Delivery & Disputes

Once your order has shipped, the carrier is responsible for delivery.

For issues such as:

  • Incorrect address
  • Damaged packages
  • Missing items

Please contact the carrier directly to initiate a claim.

Dispute Window:

  • You must report any order issues within 10 days of delivery.
  • Claims made after 10 days cannot be accommodated.

Email Accuracy

Please ensure your email address is correct when placing your order.

  • Shipping updates and tracking information are sent via email.
  • Check your spam/junk folder if you do not see updates.
  • Allow 1–3 business days for tracking updates to appear after shipment.

Returned Orders

  • Orders returned to us will incur a $25 reshipping fee.
  • Free shipping promotions are limited to one use per order.

Managing Your Order

You can manage your order by logging into your account:

  • View order history and invoices
  • Update shipping and billing information

Important:

  • Double-check shipping details before placing your order.
  • Report any errors or missing items within 10 days of delivery.
  • Orders older than 10 days are not eligible for review or dispute.

Lost Orders

If your order has not arrived within 40 days and is deemed lost by the carrier:

  • You may request a refund or replacement.

To initiate a claim, please contact Customer Service with your order number.